Shipping Policy

At Toru Shomvar, we prioritize your satisfaction and aim to provide a seamless shopping experience. We currently ship only within the Dhaka metropolitan area.

  • Delivery Time:
    • For ready plants, you can expect your order to be delivered within 1-2 business days.
    • If the plants are still being prepared, please allow up to 7 days for delivery. We appreciate your patience as we ensure that you receive healthy and vibrant plants.

Payment Policy

To make your purchase as convenient as possible, we primarily accept Cash on delivery (COD). However, we also offer the following prepayment options:

  • Digital Payment Methods:
    • bKash
    • Rocket
    • Nagad
    • Bank Transfer

This flexibility ensures that you can choose the payment method that best suits your needs.

Return and Refund Policy

Your satisfaction is our top priority, and we want you to be completely happy with your purchase. If you receive a plant that is defective or not as described, we offer a free return within 7 days of delivery.

  • To initiate a return, please contact our customer service team with your order details. We’ll guide you through the return process and ensure that you receive a replacement or a full refund, as appropriate. Refunds are generally processed within 7 days after the return is received.

At Toru Shomvar, we are committed to providing quality plants and excellent customer service. If you have any questions or need assistance, feel free to reach out to us!